Success Stories
See how law firms are transforming their client intake and increasing qualified leads with ClaireAI's intelligent receptionist service.
Martinez & Associates
Miami, Florida
Leakage in High-Volume Lead Flow
Martinez & Associates is a scaling PI firm investing heavily in paid acquisition. Despite high call volume, they were experiencing significant "lead leakage" after hours. With 60% of injury victims calling within 24 hours of an accident, voicemails were resulting in lost retainers. The firm estimated losing 15-20 qualified cases monthly to competitors who answered live.
24/7 AI-Powered Lead Capture
ClaireAI implemented a 24/7 AI receptionist trained on specific PI qualification protocols. The system screens for liability and injury severity, then immediately alerts the on-call intake specialist for high-value accidents. This ensures zero friction for qualified leads while automatically filtering out non-case callers without using attorney time.
"The ROI on ClaireAI was immediate. In Personal Injury, speed is everything. We are now capturing the 2 AM calls that used to go to voicemail. The system isn't just answering; it's qualifying. We've added meaningful pipeline value simply by being available when our competitors aren't."
Thompson Criminal Defense
Atlanta, Georgia
Critical Urgency for Arrest Inquiries
Criminal defense clients often need immediate counsel during arrests or bookings. The firm's previous answering service had long hold times, leading to high abandon rates. Prospects calling at night regarding urgent matters were hanging up and retaining the first attorney who actually picked up the phone.
Intelligent Triage & Routing
ClaireAI deployed an intake model calibrated for urgency. The system identifies critical keywords (e.g., "arrested," "jail," "warrant") and escalates those calls immediately via SMS to the partner's cell phone, while handling administrative calls (court dates, payments) autonomously. This triage ensures the attorney wakes up only for revenue-generating emergencies.
"ClaireAI knows exactly when to wake me up and when to take a message. We haven't missed a single arrest inquiry since we switched. The conversion rate on night calls has skyrocketed because prospects are impressed that we are 'awake' and ready to help instantly."
Chen Family Law Group
San Francisco, California
Unqualified Leads Consuming Billable Time
Family law intake often involves lengthy, emotional conversations with callers who may not be ready to file or cannot afford the firm's retainer. The firm's paralegals were spending hours every week listening to "tire kickers" rather than working on billable case files, creating a bottleneck in operations and reducing profitability.
Empathetic Pre-Screening
ClaireAI implemented a specialized family law model that offers empathy while strictly adhering to qualification criteria (e.g., jurisdiction, conflict check, and retainer expectations). The AI handles the initial 15-20 minute fact-finding conversation, delivering only qualified, ready-to-book consultations to the firm's calendar.
"I was skeptical about AI handling sensitive divorce inquiries, but the empathy capability is remarkable. More importantly, it acts as a perfect filter. My team is no longer bogged down by unqualified leads. We've recovered thousands in billable time by letting Claire handle the initial vetting."
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