Practice Management Systems · Live now · Updated 2026-05-15

ClaireAI × Smokeball

Smokeball matters created from the call transcript.

StatusLive now

AccessPartner program

Practice areasPersonal Injury, Criminal Defense, Family Law

CategoryPractice Management Systems

Vendor docsReference ↗

What is the ClaireAI × Smokeball integration?

The ClaireAI × Smokeball integration is a two-way sync between the ClaireAI AI legal receptionist and Smokeball, the legal practice management system used by personal injury, criminal defense, and family law firms. When Claire answers an inbound call — in 0.8 seconds, 24/7 — every qualified lead is written to Smokeball as a new matter with the full call transcript, lead grade (A through D), captured intake fields, and practice-area tags pushed into matching Smokeball custom fields. Round-trip status updates (consult booked, retainer signed, declined) flow back from Smokeball into Claire's outbound follow-up engine, so callbacks, retainer links, and referral handoffs adjust automatically. Connection runs over the official partner API program. Setup is a 5-minute connection plus a 20-minute field-mapping session. Most U.S. law firms running Smokeball are live on real calls within an hour of kickoff. Personal-injury, criminal-defense, and family-law intake presets ship out of the box, and the integration is included on every ClaireAI plan with no per-sync surcharge or setup fee.

Sync map

What does ClaireAI sync to Smokeball?

New contactCreated in Smokeball

New matter / caseCreated with practice-area tag

Call transcriptAttached as note

Intake custom fieldsMapped 1:1

Lead grade (A–D)Written to custom field

Matter status updatesRead back from Smokeball

How it works

How does ClaireAI work with Smokeball?

Inbound call becomes a Smokeball matter

Claire answers in 0.8 seconds, runs the practice-area intake script, grades the lead A–D, then creates a new matter in Smokeball with the full transcript attached as a note — before the caller hangs up.

Custom fields mapped to your intake

Mechanism of injury, custody status, UCCJEA flags, treatment status, jurisdiction, statute-of-limitations triage — Claire writes each captured field into the matching Smokeball custom field. Zero copy-paste from the call summary.

Round-trip status sync

When a matter changes status in Smokeball (consult booked, retainer signed, declined), Claire's outbound follow-up adjusts: callback reminder, retainer link, or referral handoff — no orphaned leads.

Setup

How long does Smokeball setup take?

Under an hour for most U.S. law firms. No IT involvement required.

01
Approve the ClaireAI partner app inside your Smokeball admin console.
02
In the ClaireAI Control Room, open Settings → Integrations → Smokeball. Paste your Smokeball account name and click Connect.
03
Map your Smokeball custom fields to Claire's intake schema. Most firms accept the defaults; personal-injury, criminal, and family-law presets ship out of the box.
04
Run a test call. New matters land in Smokeball within 5 seconds of hang-up. You're live.

FAQ

Smokeball integration questions, answered.

How does ClaireAI integrate with Smokeball?

Claire connects to Smokeball over the official partner API program. Every qualified intake call writes a new matter, contact, and transcript note into Smokeball on call completion — typically within 5 seconds of hang-up. Matter status changes read back into Claire's outbound follow-up on a 60-second poll plus webhooks where Smokeball exposes them.

Does ClaireAI support two-way sync with Smokeball?

Yes. Claire both writes to Smokeball (matters, contacts, custom fields, transcripts) and reads from Smokeball (matter status, retainer signed flags) so outbound follow-up stays aligned with what your team has already actioned.

Which Smokeball plan do we need?

Any Smokeball tier with API access. Most firms are already on a plan that supports the integration; we confirm during the 5-minute setup call.

How long does Smokeball integration setup take?

Most firms are live with Smokeball inside an hour: OAuth or API-key connection (under 5 minutes), field mapping with our team (20–30 minutes), test calls (15 minutes), then go-live on real traffic. No IT involvement required on the firm side.

How much does the ClaireAI Smokeball integration cost?

The integration itself is included on every ClaireAI plan (Starter $450/month, Growth $850/month, Enterprise $1,800/month). No per-sync fees, no per-call surcharge, no setup charge. Your Smokeball subscription pricing is set by Smokeball directly.

Is the ClaireAI Smokeball integration secure?

Yes. ClaireAI runs on SOC 2 Type II infrastructure with HIPAA-aligned controls and uses 256-bit AES encryption for all data in transit and at rest. Credentials for Smokeball are stored in an isolated secrets vault per tenant; no cross-customer access is possible.

Can we try the Smokeball integration before signing up?

Yes. ClaireAI offers a 7-day free trial on every plan — including the Smokeball integration. You can connect Smokeball, run real test calls, and verify the field mappings work for your firm before any charge.

What happens to our Smokeball data if we cancel?

Cancellation revokes Claire's Smokeball access immediately. Data already written to Smokeball (matters, leads, transcripts) stays in your Smokeball account — Claire never holds your client data hostage. Export tools are available throughout the trial and subscription.

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