SOLUTIONS·Bilingual Answering Service
A bilingual answering service so no Spanish-speaking caller is lost at hello.
ClaireAI detects Spanish on the first phrase, runs your full intake in Spanish, and translates every transcript for your team — bilingual, 24/7, no hold and no transfer.
ClaireAI in Spanish and English
42M
U.S. residents speak Spanish at home — the largest non-English language by far.
U.S. Census Bureau
5×
conversion lift when a new lead is contacted within five minutes.
Forrester / InsideSales
24/7
bilingual coverage — first-ring pickup in Spanish or English.
ClaireAI uptime SLA
Why ClaireAI
Real bilingual intake — not a transfer to a Spanish line. Detected, qualified, and translated for your team — 24/7.
Spanish detected on the first phrase — not after a transfer.
Traditional bilingual answering services put Spanish-speaking callers on hold while they find a bilingual agent, or route them to voicemail after hours. Claire detects Spanish on the caller's very first words and continues the entire conversation in Spanish — no hold, no transfer, no "please wait." English-speaking callers are handled the same way, instantly.
Full legal intake in Spanish — not just message-taking.
Claire runs your complete qualifying flow in Spanish: matter type, jurisdiction, urgency, opposing party, and conflict screening under Rule 1.18. It grades the lead, books the consult, and dispatches a brief — the same depth of intake a Spanish-speaking caller would get from your best bilingual receptionist, on every call, around the clock.
Transcripts translated for your team — the original Spanish preserved.
Your attorneys don't need to speak Spanish to use the intake. Every Spanish call is transcribed and translated to English for review, with the original Spanish stored alongside as an accurate record of what the caller said. Mid-call English switching handles mixed-language households without missing a detail.
Security & privacy
Built for legal data.
SOC 2 Type II infrastructure
Hosted on cloud infrastructure independently audited to SOC 2 Type II. Continuous monitoring, formal access reviews, and incident response procedures aligned with AICPA Trust Services Criteria. Our own SOC 2 Type II audit is in progress.
HIPAA-aligned controls
Administrative, physical, and technical safeguards aligned with the HIPAA Security Rule (45 CFR §§ 164.308–164.312). Business Associate Agreements available for firms handling PHI from medical-records intake.
End-to-end encryption
Every call recording, transcript, and CRM payload encrypted with AES-256 at rest and TLS 1.3 in transit. Per-tenant key isolation, quarterly key rotation, and no cross-tenant data sharing — ever.
We don't train on your calls
Your firm's recordings, transcripts, and prospect data are never used to train any AI model — ours or our subprocessors'. Your data stays your data, contractually binding in our Data Processing Agreement.
Related solutions
Legal Answering Service
24/7 first-ring answering, after-hours and overflow coverage, full intake and conflict screening — the AI answering service for law firms.
Virtual Receptionist for Law Firms
First-ring pickup, calendar booking, call routing, and warm transfers — a 24/7 virtual receptionist tuned for legal callers.
Legal Intake Service
Full new-client intake: qualifying script, conflict screening, lead grading, retainer dispatch, and CRM write-back on every call.
FAQ
Bilingual intake, answered.
What is a bilingual answering service for a law firm?
A bilingual answering service answers a law firm's calls in both English and Spanish, so Spanish-speaking callers can be greeted, qualified, and helped without a language barrier. ClaireAI is an AI bilingual answering service: Claire detects Spanish on the caller's first phrase and runs your firm's entire intake in Spanish — capturing the matter, screening conflicts, grading the lead, and booking the consult — then translates the transcript to English for your team. It works 24/7 with no hold time and no transfer to a separate Spanish line.
Is ClaireAI a Spanish answering service for attorneys specifically?
Yes. ClaireAI works as a Spanish answering service for attorneys and law firms across every practice area. Because so many high-value legal matters — personal injury, criminal defense, immigration-adjacent family law — disproportionately reach Spanish-speaking callers, capturing them in Spanish on the first call is often the difference between signing the client and losing them to the next firm. Claire qualifies the Spanish-speaking caller to the same depth as an English one.
Does the caller get put on hold to wait for a Spanish speaker?
No. That hold-and-transfer step is exactly where most bilingual answering services lose Spanish-speaking callers. Claire detects Spanish on the first phrase and continues the entire conversation in Spanish immediately — no hold music, no "un momento," no transfer to a separate line. It also handles mid-call switching for mixed-language households.
Can my attorneys review Spanish calls if they don't speak Spanish?
Yes. Every Spanish call is transcribed and translated to English for attorney review, with the original Spanish stored alongside as an accurate record of the caller's statements. Your team gets a clear English brief — matter, jurisdiction, urgency, conflict-screen status, and lead grade — without needing to speak Spanish.
Does the bilingual service work 24/7, including after hours?
Yes. Claire answers in Spanish or English 24/7/365 — including nights, weekends, and holidays — with unlimited concurrent calls. After-hours coverage matters most for Spanish-speaking callers, who are even less likely to leave a voicemail when they reach a recording in a language other than their own.
Does Claire integrate with Clio, MyCase, and PracticePanther for Spanish intake?
Yes — natively. Claire writes contacts, matters, intake notes, briefs, and call recordings into Clio Grow, MyCase, PracticePanther, Smokeball, Rocket Matter, and CosmoLex during the call, with the translated English transcript and the original Spanish both attached. No copy-paste, no Zapier middleware.
What does a bilingual answering service cost with ClaireAI?
ClaireAI starts at $450/month with 24/7 bilingual answering, full Spanish-language intake, conflict screening, consult booking, transcript translation, and CRM sync — no per-call surcharge and no premium for Spanish-language calls. Most firms replace a human bilingual answering service that bills per minute. See the pricing page for current plans.
Answer every caller in their language.
Book a 30-minute walk-through. We'll show Claire running a live Spanish-language intake call calibrated to your firm's script and CRM.