SOLUTIONS·Virtual Receptionist
The AI virtual receptionist for lawyers you never have to staff.
ClaireAI answers in 0.8 seconds, greets and routes every caller, books consults on your calendar, and warm-transfers to your team — 24/7, in English and Spanish.
ClaireAI as your front desk
0.8s
average pickup — every caller greeted on the first ring.
ClaireAI median answer time
5×
conversion lift when a new lead is contacted within five minutes.
Forrester / InsideSales
24/7
front-desk coverage with unlimited concurrent calls — never a busy signal.
ClaireAI uptime SLA
Why ClaireAI
A law-firm virtual receptionist that books clients, not just messages. Answered, routed, transferred, and on the calendar — 24/7.
Greets and routes every call like your best front-desk receptionist.
Claire answers in your firm's voice, identifies why the caller is reaching out, and routes them to the right attorney, practice group, or queue — existing clients to their matter, new callers into intake. No phone tree, no "press 1." Unlimited concurrent calls means a spike in volume never produces a busy signal.
Books consults straight onto your calendar — no phone tag.
For qualified callers, Claire offers your real availability and books the consult on the spot, syncing to your calendar and sending confirmations and reminders. Existing clients get scheduling, billing hand-offs, and message routing. The result is a front desk that turns calls into booked appointments instead of callbacks.
Warm transfers when a human is needed — structured messages when not.
When an attorney is available, Claire announces the caller and warm-transfers the live call. When no one is free, it captures a structured message — name, matter, urgency, callback window — and notifies your team by SMS and email, then writes it to your CRM. Bilingual on the first phrase, with transcripts translated for review.
Security & privacy
Built for legal data.
SOC 2 Type II infrastructure
Hosted on cloud infrastructure independently audited to SOC 2 Type II. Continuous monitoring, formal access reviews, and incident response procedures aligned with AICPA Trust Services Criteria. Our own SOC 2 Type II audit is in progress.
HIPAA-aligned controls
Administrative, physical, and technical safeguards aligned with the HIPAA Security Rule (45 CFR §§ 164.308–164.312). Business Associate Agreements available for firms handling PHI from medical-records intake.
End-to-end encryption
Every call recording, transcript, and CRM payload encrypted with AES-256 at rest and TLS 1.3 in transit. Per-tenant key isolation, quarterly key rotation, and no cross-tenant data sharing — ever.
We don't train on your calls
Your firm's recordings, transcripts, and prospect data are never used to train any AI model — ours or our subprocessors'. Your data stays your data, contractually binding in our Data Processing Agreement.
Related solutions
Legal Answering Service
24/7 first-ring answering, after-hours and overflow coverage, full intake and conflict screening — the AI answering service for law firms.
Legal Intake Service
Full new-client intake: qualifying script, conflict screening, lead grading, retainer dispatch, and CRM write-back on every call.
Bilingual Answering Service
End-to-end intake in Spanish and English — Claire detects the caller’s language on the first phrase, so no Spanish-speaking client is lost at hello.
FAQ
Virtual reception, answered.
What is a virtual receptionist for a law firm, and how is ClaireAI's different?
A virtual receptionist answers and handles a law firm's calls remotely — greeting callers, routing them, booking appointments, transferring live calls, and taking messages. Traditional services are staffed by human agents who read from a script and bill per minute or per call. ClaireAI is an AI virtual receptionist: Claire answers in about 0.8 seconds, handles unlimited calls at once, books consults on your calendar, warm-transfers when an attorney is free, and writes every contact and matter into your CRM — at a flat monthly rate with no per-call surcharge.
Is ClaireAI a good virtual receptionist for solo attorneys and small law firms?
Yes — it's especially strong for solo and small firms. A solo attorney can't answer the phone while in court or with a client, and a missed call is often a lost client. Claire is the always-on front desk: it answers every call in your firm's name, qualifies and books new clients, routes existing ones, and never needs coverage for lunch, vacation, or turnover. You get enterprise-grade reception at a fraction of a full-time hire.
Does the virtual receptionist work 24/7, including nights and weekends?
Yes. Claire answers 24/7/365 — including nights, weekends, holidays, and lunch hours — and also catches daytime overflow when your front desk is on another line. Because it handles unlimited concurrent calls, callers are never queued or sent to a busy signal. After-hours coverage is where a legal virtual receptionist recovers the most new clients, since most callers won't leave a voicemail.
How is an AI virtual receptionist better than a human virtual receptionist service?
A human virtual receptionist service is limited by staffing, hold times, per-minute billing, and turnover, and usually can't do legal intake beyond taking a message. ClaireAI answers instantly, scales to unlimited simultaneous calls, runs your full qualifying and conflict-screening flow, books consults, and syncs to your CRM — consistently, every call, at a flat rate. There are no off-script agents, no sick days, and no after-hours premium.
Can Claire transfer calls to my team and book appointments?
Yes to both. When an attorney or staff member is available, Claire announces the caller and warm-transfers the live call. For scheduling, Claire offers your real calendar availability and books the consult on the spot, sending confirmations and reminders. When no one is free, it captures a structured message and notifies your team by SMS and email, writing the details into your CRM.
Can the virtual receptionist answer calls in Spanish?
Yes. Claire detects Spanish on the first phrase and runs the entire call bilingually, with mid-call English switching and transcripts translated for review. Firms with significant Spanish-speaking caller volume can run a dedicated bilingual configuration so no caller is lost at hello.
Does the virtual receptionist integrate with Clio, MyCase, and PracticePanther?
Yes — natively. Claire writes contacts, matters, intake notes, appointments, messages, and call recordings into Clio Grow, MyCase, PracticePanther, Smokeball, Rocket Matter, and CosmoLex during the call. No copy-paste, no Zapier middleware, no after-the-fact data entry.
What does a virtual receptionist for a law firm cost with ClaireAI?
ClaireAI starts at $450/month with 24/7 answering, routing, calendar booking, warm transfers, intake, and CRM sync — no per-call or per-minute surcharge and no after-hours premium. Most firms replace a human virtual receptionist service or a $4,000+/month front-desk hire. See the pricing page for current plans.
Your front desk, answered in 0.8 seconds.
Book a 30-minute walk-through. We'll show Claire greeting, routing, and booking a live caller calibrated to your firm's intake script and calendar.