ClaireAI for personal injury
60%
of inbound legal calls go unanswered today.
Clio Legal Trends Report
$250K
average annual revenue lost per PI firm to missed calls.
VoiceCharm / CallJolt
400%
conversion lift when leads are contacted within five minutes.
Forrester / InsideSales
Use cases
Capture every PI call. Claire answers, qualifies, and books — autonomously.
Qualify a PI lead in under two minutes.
Claire runs your firm's exact intake script — mechanism, fault, treatment, every insurance layer (PIP, BI, UIM/UM, MedPay), police report, prior counsel, conflict screen. Captured verbatim into your CRM before the caller hangs up.
Statute-of-limitations triage by jurisdiction.
Claire knows the SoL window for every state you practice in — 2 or 3 years for negligence, plus discovery-rule extensions, government-claim notice, and minor-tolling. Calls within 90 days of a deadline skip auto-rejection and route straight to a partner. A wrong-grade D never costs you a seven-figure case.
Bilingual intake, accident-hour pickup.
English and Spanish out of the box, detected on the first phrase. After-hours, weekend, and overnight calls — the highest-value PI moments — answered identically to business hours. No surcharge, no shift gaps, no voicemail dead-ends.
Security & privacy
Built for legal data.
SOC 2 Type II infrastructure
PI case files include settlement positions worth $100K to $7M+. Hosted on cloud infrastructure independently audited to SOC 2 Type II. Continuous monitoring, formal access reviews, and incident response aligned with AICPA Trust Services Criteria. Our own audit is in progress.
HIPAA-aligned PHI handling
PI intake captures protected health information on the first call — ER visits, ongoing PT, surgery dates, MedPay claims, provider records. Safeguards aligned with the HIPAA Security Rule (45 CFR §§ 164.308–164.312). BAAs available for medical-record and provider-authorization handling.
End-to-end encryption
Every accident-call recording, treatment transcript, and CRM payload encrypted with AES-256 at rest and TLS 1.3 in transit. Per-tenant key isolation, quarterly key rotation, no cross-tenant data sharing — your client's MRI scans and recorded statements never touch another firm's environment.
We don't train on your cases
Your firm's accident recordings, statute-of-limitations data, settlement positions, and prospect information are never used to train any AI model — ours or our subprocessors'. Privileged work-product stays with your firm, contractually binding in our Data Processing Agreement.
Works with these practice areas
Criminal Defense
Collect calls from jail accepted. Arraignment, bail-hearing, and grand-jury deadlines tracked. Charge and bond captured before any case fact.
Family Law
First-phrase DV detection. PFA, TPO, and emergency-custody filings flagged in the brief. Rule 1.18 screening covers paramours and prior counsel.
FAQ
PI intake, answered.
Will Claire know to ask about UIM/UM coverage on a PI call?
Yes. Underinsured and uninsured motorist coverage is captured on every PI auto call alongside the at-fault carrier, the caller's own carrier, PIP/MedPay limits, and any umbrella policy in play. Claire is calibrated to ask the question even when the caller volunteers "I have insurance" without specifying — UIM/UM are the case-value drivers your firm cannot afford to miss.
How does Claire handle statute of limitations on a PI intake call?
Claire runs jurisdiction-aware SoL triage on every call. Most states are 2 years for negligence-based PI, some are 3, government claims often require notice within 6 months, and minors toll until majority. Calls within 90 days of the deadline are hard-coded to bypass auto-rejection and route to a partner with the SoL math, fact pattern, and discovery-rule analysis already in the brief.
Can Claire qualify a PI caller in Spanish from the first ring?
Yes. Language detection on the first phrase. The full PI intake — mechanism of injury, treatment status, insurance layers, fault, witnesses — runs in Spanish if the caller prefers, with mid-call English/Spanish switching for legal terms. Transcripts stored in English for attorney review.
What if the caller is a distressed accident victim or family member?
PI prospects often call right after the ER, a crash, or a family member's arrest. Claire flags vocal urgency — raised pitch, "the accident," "my husband," "surgery tomorrow" — and warm-transfers to your on-call attorney within seconds, brief in hand. If no attorney's available, Claire stays on line, offers 911, and pages your escalation chain by SMS, push, and voice.
How does Claire grade a PI lead A through D?
Lead IQ scores every call against your PI rubric in real time: liability clarity, treatment status (ER, ongoing PT, none), policy limits, comparative-negligence flags, prior counsel, statute timing, and conflict screen. A grades go to a partner within five minutes; B grades get a consult-booking SMS plus reminder; C grades enter PI nurture (treatment-status check-ins); D grades route to a referral partner. Your intake lead tunes the rubric weekly via override.
Does Claire integrate with CASEpeer, Filevine, and Litify natively?
Yes — natively. PI-specific field mappings are pre-built: CASEpeer SoL alerts and case-value fields, Filevine custom selectors for treatment status and insurance carriers, Litify Salesforce-native matter creation with conflict-screen check. Claire writes contacts, PI matters, briefs, calendar entries, and audio recordings into your CRM during the call — no copy-paste, no manual entry, no Zapier middleware.
Can Claire send a DocuSign retainer before the caller hangs up?
For pre-cleared grade-A PI leads, yes. Claire confirms the prospect's name, mailing address, and engagement scope on the call, then e-sends your firm's DocuSign retainer template (firm-branded, your fee schedule) within seconds. Most retainers are signed before morning. For grades B, C, and D the standard nurture flow runs instead.
Does Claire run a conflict check before booking a PI consult?
Yes. Claire collects the caller's full name, the opposing party's name, every named insurance carrier, and any related entities on the call. Those names get a fuzzy-match conflict check against your CRM contacts and matters before any consult is booked. If a potential conflict is flagged, Claire politely declines to schedule, takes a message, and routes the lead to your conflict-clearance workflow per ABA Model Rule 1.6(c) and Rule 1.18 prospective-client confidentiality.
How does Claire handle TV-ad spikes and mass-tort waves?
Unlimited concurrency. Whether you get 3 calls an hour or 300 in the ten minutes after a TV spot airs, every caller hits Claire instantly with no busy signal, no queue, no voicemail. This is the structural advantage over human receptionists (one call at a time) and traditional answering services (shift-staffing limits). PI firms running TV campaigns use this as their primary differentiator versus competitors on Smith.ai or Ruby.
What does PI intake cost with ClaireAI?
PI firms running TV campaigns deploy Claire at $450/month with mass-tort overflow concurrency, MedPay capture, statute-of-limitations triage, and DocuSign retainer dispatch on grade-A leads. No per-call surcharge, no after-hours premium. Most PI firms replace a $3,000-$5,000/month answering service or a $4,000+ FTE receptionist with a $450-$1,800/month Claire plan.
Catch every PI lead — including after hours.
Book a 30-minute walk-through. We'll show Claire handling a live PI intake call calibrated to your jurisdiction and rubric.
Book a demo