SOLUTIONS·Personal Injury
Personal injury intake for law firms.
ClaireAI handles the personal injury intake questions, routing, and next steps your firm approves—shaped by our 2026 study of 1,000 after-hours calls.
ClaireAI Team
ClaireAI for personal injury
1,000
after-hours calls placed in ClaireAI's 2026 personal-injury study.
ClaireAI Legal Intake Report 2026
17
states represented across the study's 25 cities.
ClaireAI Legal Intake Report 2026
40.9%
of sampled firms did not provide a live after-hours answer.
ClaireAI Legal Intake Report 2026
The 2026 study
A personal injury intake agent should reflect your firm. ClaireAI's study records a defined after-hours sample. Your team decides what the agent asks and how it moves a caller to the next step.
A measured after-hours gap, not a generic statistic.
ClaireAI's 2026 study placed one after-hours call to 1,000 personal injury firms across 17 states and 25 cities. It records what happened on those calls; it does not estimate a national rate or predict a firm's cases, revenue, or results. Read the study and its method.
Your personal injury team defines the intake record.
Before launch, your firm chooses the greeting, first-contact questions, and fields that belong in its workflow. ClaireAI can organize those details and apply the scoring, priority, deadline, and routing rules your team configures; your firm keeps legal judgment and matter-acceptance decisions.
A firm-defined next step for each approved path.
Your team sets what follows an initial call: a consultation, callback, internal review, or another next step. Booking, routing, escalation, follow-up, and connected-system details are confirmed with your firm during implementation.
Your workflow
What stays with your personal injury team.
01 //
Study context
Use the 2026 study as a reason to examine your own after-hours experience, not as a prediction about your firm or any individual caller.
02 //
First contact
Choose the opening, questions, and information your personal injury team wants approved before a caller moves to the next step.
03 //
Firm review
Use the configured scores and intake fields to support review, while your firm retains legal advice, legal determinations, conflict review, and representation decisions.
04 //
Next step
Set the consultation, callback, internal review, or another path your team wants used after the approved first conversation.
FAQ
PI intake, answered.
What does a personal injury answering service do?
A personal injury answering service handles the first inbound conversation and moves a prospective caller to a firm-defined next step. ClaireAI's personal injury intake service follows the questions, greeting, routing, booking, escalation, follow-up, and connected-system workflow your firm approves during implementation.
What did ClaireAI's 1,000-firm study find?
One caller placed 1,000 after-hours calls to personal injury firms in 17 states and 25 cities between February 16 and 22, 2026. In that sample, 40.9% of firms did not provide a live answer. The study records a defined sample and method; it does not estimate a national rate or predict a firm's outcomes.
Can ClaireAI score or prioritize a personal injury intake?
For a personal injury workflow configured with a law firm, ClaireAI can collect and organize firm-selected first-contact information, including incident, injury, treatment, time-sensitive-date, responsibility, severity, and estimated-value fields. It can apply the scoring, priority, deadline, and routing rules the firm configures. Those fields support the firm's review; ClaireAI does not give legal advice, make legal determinations, or decide whether the firm accepts a matter.
What can a personal injury firm configure before launch?
A firm can approve its greeting, first-contact questions, routing, booking, escalation, follow-up, and the next step it wants used. The relevant workflow and connected-system details are reviewed during implementation.
Can ClaireAI route calls or book a consultation?
Yes. A firm can configure a consultation, callback, internal review, or another next step. Booking, routing, confirmation, transfer, escalation, and other details are confirmed with the firm during implementation.
What does it take to launch a personal injury workflow?
Call handling is available in 10+ languages, including English and Spanish. Typical onboarding is 10 business days. Implementation scope and timing vary by firm and are discussed during the sales call. Starter is $450 for 150 handled inbound calls, Professional is $850 for 500 handled inbound calls, and Enterprise is $1,800 for 800 handled inbound calls. After a plan's allowance is used, additional handled-call time is billed at $0.65 per minute. Availability, setup, and data flow for a selected system are confirmed during implementation.
Give every prospective caller a clear next step.
Book a 30-minute walk-through. We'll show how ClaireAI works as an AI receptionist for personal injury law firms, following the inbound-call workflow configured for your firm.
Book a demo