Never miss another arraignment, bail hearing, or jail call.

Yes. Detention-facility collect calls are the highest-value criminal-defense intake call — and the one most firms miss because front desks decline charges or close at 5pm. Claire accepts the charges on your firm's behalf, runs a conflict screen, captures the charge, bond, jurisdiction, and next court date, and pages your on-call counsel before the inmate's call window expires. The caller never lands in voicemail.

Claire runs jurisdiction-aware deadline math on every call. Most states require arraignment within 48 to 72 hours of arrest (federal Rule 5 first-appearance is "without unnecessary delay"). Bail-hearing windows, preliminary-hearing dates, and grand-jury deadlines are tracked the same way. Calls inside any of these windows are hard-coded to bypass auto-rejection and route to a partner with the deadline math, the charge, the bond amount, and the court date already in the brief.

Yes — and it runs before any privileged detail is shared. Claire collects the caller's full name, the charge, co-defendants (named and unnamed), the alleged victim's name, witnesses if known, and any prior counsel up front, then runs a fuzzy-match conflict check against your CRM contacts and matters in real time. If a potential conflict is flagged — most commonly co-defendant representation or prior representation of the alleged victim — Claire politely declines to schedule, takes a name and number only, and routes the lead to your conflict-clearance workflow per ABA Model Rule 1.18 prospective-client confidentiality.

Yes. First-phrase detection. The criminal-defense intake — charge, custody status, court date, prior arrests, immigration consequences if relevant — runs in Spanish with mid-call English switching. Transcripts translated to English for attorney review; the original Spanish is stored alongside as evidence of the caller's statements.

Co-defendant conflicts are flagged immediately. Claire asks for all co-defendants by name at the start of every call, runs a fuzzy-match conflict check against your CRM, and surfaces a flag if any co-defendant is already represented by your firm. The caller is politely told the firm cannot speak about case facts until conflict clearance is complete; only a name and number are retained until your conflict process resolves. This satisfies Rule 1.18 prospective-client confidentiality at the front door, before facts that would otherwise become privileged are shared.

Lead IQ scores every call against your criminal-defense rubric in real time: charge severity (DUI vs felony vs federal), custody status, retainer affordability, jurisdiction, prior counsel, conflict-screen status, and urgency (in-custody, pre-arraignment, post-arraignment, pre-trial). A grades reach a partner within minutes; B grades book a consult by SMS; C grades enter pre-trial nurture; D grades (court-appointed eligible, out-of-jurisdiction, conflicts) route to a referral. The rubric retrains weekly from your intake lead's overrides.

Yes — natively. Criminal-defense field mappings are pre-built: Clio Grow with charge, court date, bond amount, and conflict-screen fields; MyCase intake forms with case-type tagging and court-date reminders; PracticePanther custom case stages for in-custody, pre-arraignment, and pre-trial; Smokeball form automations. Claire writes contacts, matters, charge documents, briefs, court-date entries, and audio recordings into your CRM during the call — no copy-paste, no manual entry, no Zapier middleware.

For pre-cleared grade-A criminal-defense leads where conflict screening is clean and the prospect can speak about retainer, yes. Claire confirms the prospect's name, mailing address, charge, and engagement scope on the call, then e-sends your firm's DocuSign retainer template (firm-branded, your fee schedule) within seconds. In-custody clients usually require a family member or guarantor signature; Claire routes the retainer to whichever contact you've configured. For B, C, and D leads the standard nurture flow runs instead.

Family-member calls are common — and time-sensitive. Claire captures the inmate's name, jurisdiction, charge if known, arresting agency, booking location, and the family member's contact, then pages your on-call counsel by SMS within seconds. If counsel is unavailable, Claire stays on the line, provides the public booking-search URL for the jurisdiction if available, and pages your escalation chain by SMS, push, and voice simultaneously. The family member never lands in voicemail and never repeats their story.

Criminal-defense firms deploy Claire at $450/month with jail-collect-call acceptance, arraignment-deadline routing, co-defendant conflict screening, and DocuSign retainer dispatch (routed to a guarantor for in-custody clients). No per-call surcharge, no after-hours premium. Most firms replace a $2,500-$4,500/month answering service or $4,000+ FTE receptionist with a $450-$1,800/month Claire plan.