SOLUTIONS·Legal Answering Service
Legal answering service for law firms.
ClaireAI provides configured after-hours, overflow, or all-day call coverage. In our 2026 study of 1,000 after-hours calls to personal-injury firms, 41% did not answer. Read the study.
The after-hours coverage gap
1,000
real after-hours calls placed to personal-injury firms in ClaireAI’s 2026 study.
ClaireAI 2026 research
17
states represented in that study, across 25 cities.
ClaireAI 2026 research
41%
of the 1,000 firms did not answer after-hours calls in the study.
ClaireAI 2026 research
Why ClaireAI
A call unanswered after hours creates an intake problem. In 2026, ClaireAI called 1,000 personal-injury firms after 5pm; 41% did not answer. Your firm chooses the next step for callers who reach Claire.
After-hours and overflow coverage that follows your rules.
When your team is in court, with a client, or done for the day, ClaireAI can handle the calls your firm sends its way. Your team sets the coverage, greeting, routing rules, and next step for each kind of caller. That keeps the coverage decision with the firm instead of forcing every call into the same generic script.
A configured conversation, not just a name and number.
ClaireAI follows the intake questions your firm approves, captures the details your team needs, and moves the caller into the routing, booking, escalation, or follow-up path you configured. The service page is about keeping that conversation moving when your own team cannot take the call.
A clear handoff when a person needs to take over.
Your firm defines when a caller should be transferred, booked, escalated, followed up with, or recorded for a later response. ClaireAI does not give legal advice or decide whether your firm accepts a matter. It follows the approved workflow and hands the call to your team when the next step requires a person.
Security & privacy
Built for legal data.
Security documentation
ClaireAI can provide current security and product documentation during a sales or implementation review.
Firm-led compliance review
Each firm is responsible for evaluating its own professional, privacy, security, recording-consent, and compliance requirements.
Workflow review
Recording, retention, routing, and data-flow requirements are reviewed with your firm before launch.
Implementation documentation
Your firm can review the current product and security documentation during its sales and implementation process.
Related solutions
Virtual Receptionist for Law Firms
Configured call handling, routing, booking, and escalation for your firm's inbound workflow.
Legal Intake Service
New-client intake built around your firm's questions, routing, booking, and next-step workflow.
Bilingual Answering Service
Call handling in 10+ languages, including English and Spanish, configured for your firm.
FAQ
Legal answering service, answered.
What is a legal answering service, and how is ClaireAI different?
A legal answering service handles a law firm's calls when the team cannot take them, including after hours or during overflow. ClaireAI follows the intake questions, routing, booking, escalation, follow-up, and connected-system workflow your firm configures during implementation.
What did ClaireAI’s 1,000-firm study find?
Between February 16 and 22, 2026, ClaireAI placed 1,000 after-hours calls to personal-injury firms across 17 states and 25 cities. Forty-one percent did not answer. Read the full methodology and findings in the ClaireAI Legal Intake Report 2026.
Is ClaireAI a 24/7 answering service, including nights, weekends, and holidays?
ClaireAI supports configured around-the-clock call handling. Some firms begin with after-hours or overflow coverage; others configure a broader inbound-call workflow. The coverage schedule, handoffs, and escalation rules are set with your firm during implementation.
How does ClaireAI differ from a message-taking service?
A message-taking service may collect a name and number for a later callback. ClaireAI can follow the intake questions and next-step workflow your firm configures, including routing, booking, escalation, follow-up, and connected-system steps.
Does ClaireAI give legal advice or decide whether a firm takes a matter?
No. ClaireAI follows the workflow your firm approves. Your firm remains responsible for legal advice, representation decisions, conflicts processes, and professional obligations.
What does a legal answering service cost with ClaireAI?
Starter is $450 for 150 handled inbound calls, Professional is $850 for 500 handled inbound calls, and Enterprise is $1,800 for 800 handled inbound calls. After a plan's allowance is used, additional handled-call time is billed at $0.65 per minute. See the pricing page for current plan details and included call allowances.
How long does implementation take?
Typical onboarding is 10 business days. Implementation scope and timing vary by firm and are discussed during the sales call. The workflow, coverage, connected systems, and review requirements are discussed during the sales and implementation process.
Stop sending callers to voicemail.
Book a 30-minute walk-through. We'll show you how ClaireAI can be configured around your firm's intake questions, routing rules, and connected systems.