Jail Inmate Phone Systems · Live now · Updated 2026-05-15
ClaireAI × ViaPath (GTL)
ViaPath inmate calls, captured for criminal defense.
PSTN routing
What is the ClaireAI × ViaPath (GTL) integration?
The ClaireAI × ViaPath (GTL) integration handles inbound calls from inmates using the ViaPath (GTL) inmate phone system — a critical lifeline for criminal defense firms where the prospect cannot leave a voicemail, cannot call back from a personal device, and cannot wait on hold past the facility's short call timer. Claire accepts the collect or pre-paid call on the first ring, confirms the caller is in custody at a recognized facility, runs the criminal-defense intake script (charge, jurisdiction, court date, custody status, prior representation, family contact), then books an urgent attorney callback into the inmate's available phone window or schedules an in-person jail visit before the ViaPath (GTL) call timer expires. Every call is logged with full transcript so the on-call defense attorney has the facts loaded before they pick up the return call. Routing setup runs through ViaPath (GTL)'s approved-number registration process — typically a 1–2 business-day vendor approval window followed by a 15-minute Claire configuration session.
Sync map
What does ClaireAI sync to ViaPath (GTL)?
How it works
How does ClaireAI work with ViaPath (GTL)?
01
ViaPath (GTL) call accepted in real time
Claire accepts the collect or pre-paid call from ViaPath (GTL) on the first ring, confirms the caller is in custody, and starts the criminal-defense intake script before the call timer runs out.
02
Urgent callback or jail visit scheduled
Claire books the on-call defense attorney for an urgent callback to the inmate's available phone window, or schedules an in-person jail visit if requested — both routed to the attorney's calendar with location and call window pre-filled.
03
Full transcript ready for the return call
When the attorney returns the call, the transcript is already loaded with charge, jurisdiction, prior counsel status, and family contact information — no re-asking the basics through ViaPath (GTL)'s 15-minute window.
Setup
How long does ViaPath (GTL) setup take?
Under an hour for most U.S. law firms. No IT involvement required.
- 01
Sign in to ViaPath (GTL) with an admin account and approve the OAuth scope ClaireAI requests.
- 02
In the ClaireAI Control Room, open Settings → Integrations → ViaPath (GTL). Paste your ViaPath (GTL) account name and click Connect.
- 03
Map your ViaPath (GTL) custom fields to Claire's intake schema. Most firms accept the defaults; personal-injury, criminal, and family-law presets ship out of the box.
- 04
Run a test call. New inmate calls land in ViaPath (GTL) within 5 seconds of hang-up. You're live.
FAQ
ViaPath (GTL) integration questions, answered.
Can ClaireAI accept calls through ViaPath (GTL)?
Yes. Once your firm's Claire number is registered with ViaPath (GTL) as an approved attorney destination, inbound inmate calls are accepted on the first ring and handled by Claire's criminal-defense intake script.
How does ViaPath (GTL) approval work?
ViaPath (GTL) requires the destination number to be registered as an attorney line. Our team handles the registration paperwork with ViaPath (GTL) on your behalf during onboarding — typical approval window is 1–2 business days.
What happens if the inmate's call time runs out?
Claire records the partial transcript and schedules an urgent attorney callback to the inmate's next available phone window — so the matter isn't lost when the ViaPath (GTL) timer expires.
How long does ViaPath (GTL) integration setup take?
Most firms are live with ViaPath (GTL) inside an hour: OAuth or API-key connection (under 5 minutes), field mapping with our team (20–30 minutes), test calls (15 minutes), then go-live on real traffic. No IT involvement required on the firm side.
See Claire push a real call into ViaPath (GTL).
Book a 20-minute walkthrough. We'll run a live test call against your ViaPath (GTL) sandbox.
Book a demo