Available Metrics
Your ClaireAI dashboard provides comprehensive analytics on your intake operations:
Call Volume
Total calls handled, broken down by day, week, or month. Identify peak times and staffing needs.
Transcriptions
Full text transcripts of every call, searchable and exportable for review.
Practice Area Distribution
See which practice areas drive the most calls and adjust marketing accordingly.
Call Duration
Average call length by practice area. Longer calls often indicate higher-value leads.
How to Use Transcription Analysis
Transcripts are more than records—they're a goldmine of insights:
Search for Patterns
- Search for common questions callers ask that your scripts don't address
- Find objections or concerns that surface repeatedly
- Identify which practice areas have the most detailed/engaged callers
Quality Assurance
- Review transcripts to ensure ClaireAI is capturing key information
- Identify where callers get confused and refine scripts
- Spot opportunities to add qualifying questions
Setting Up Dashboard Alerts
Never miss an important lead with custom notifications:
- New lead alerts: SMS or email when any new lead is captured
- High-value triggers: Immediate alerts for specific keywords or practice areas
- Volume thresholds: Get notified when call volume spikes unexpectedly
- Weekly summaries: Automated email reports every Monday morning
Monthly Performance Reviews
Schedule a monthly review to analyze your data and optimize:
- Compare call volume month-over-month—is it growing?
- Review practice area mix—are you attracting the right cases?
- Analyze call duration trends—are leads engaging more or less?
- Check response times—are you hitting the 5-minute target?
- Identify script refinements based on transcript analysis
Pro tip: Export your monthly data to share with partners or use for marketing ROI analysis. Dashboard data can be exported as CSV.
Need Custom Reports?
We can build custom dashboards for your firm's specific needs.
Request Custom Reporting