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Configure after-hours and weekend routing

After-hours and weekend routing tells ClaireAI to behave differently when your firm is closed. To configure, open Settings → Call routing → Business hours, set your hours per weekday, and choose the after-hours action: message-only, urgent transfer, or modified intake.

By Caleo Tsiapalis, Co-Founder, ClaireAIUpdated 5 min

TL;DR

  • Business hours are set per weekday. ClaireAI uses your firm's primary timezone.
  • After-hours options: (1) take a message only, (2) transfer urgent calls (criminal defense, ER referrals), (3) run a modified intake with a shorter script.
  • Holiday hours can be loaded from the calendar (federal holidays auto-imported) or added manually.
  • Urgent flagging uses keyword matching plus practice-area heuristics — "arrested", "emergency", "restraining order" route differently.
On this page

Set business hours

  1. Open Settings → Call routing → Business hours.
  2. Set hours per weekday. The default is 9 AM – 5 PM in your firm's primary timezone.
  3. Click Add holiday to load federal holidays or add a custom closure (firm retreat, weather closure).

Choose an after-hours action

  • Message only — take a thorough message and dispatch it via SMS, email, or Slack at the start of the next business day.
  • Urgent transfer — for criminal defense and PI firms, ClaireAI listens for urgency keywords (arrested, in custody, emergency room, restraining order). Urgent callers are transferred to the on-call partner; non-urgent callers get the message-only flow.
  • Modified intake — run a shorter script (typically 6–8 questions instead of 15) so the caller gets booked for a morning call without holding them on the phone for too long.

On-call rotation

If you choose urgent transfer, configure the on-call rotation under Call routing → On-call. The rotation supports weekly, daily, or custom schedules. The active number receives all urgent transfers until the rotation switches over.

Author

Caleo Tsiapalis

Co-Founder, ClaireAI

Caleo runs ClaireAI's customer success and writes the runbooks every onboarding follows.

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