What Can Be Customized
Greeting Messages
Change how ClaireAI answers calls, introduces your firm, or handles different call types.
Intake Questions
Add, remove, or modify the questions ClaireAI asks callers during intake.
Practice Area Routing
Define how different case types are identified and routed to the right team.
Escalation Triggers
Set rules for when ClaireAI should flag urgent matters or attempt a live transfer.
How to Request Changes
1
Submit your request — Email your account manager or use the "Request Change"
button in your dashboard. Be specific about what you want changed.
2
We implement changes — Our team updates your AI configuration. This typically
takes 24-48 hours.
3
Review and approve — We send you a summary of changes. Once approved, they go live
immediately.
Tips for Effective Script Changes
- Be specific: "Change PI intake to ask about accident date first" is better than "improve PI questions"
- Include examples: If you want different phrasing, provide the exact wording you prefer
- Consider the caller: What do your best clients need to hear in the first 30 seconds?
- Test before scaling: We can A/B test scripts before making them permanent
Need inspiration? Our team can suggest best-practice scripts based on your practice area. Just ask during your script change request.
Ready to Update Your Scripts?
Contact your account manager with your requested changes.
Request Script Change