Calendar & Scheduling · Live now · Updated 2026-05-15
ClaireAI × Microsoft 365 / Outlook
Consults on the right attorney's Outlook calendar.
What is the ClaireAI × Microsoft 365 / Outlook integration?
The ClaireAI × Microsoft 365 / Outlook integration books consultations from inbound intake calls directly into your firm's Microsoft 365 / Outlook calendars — checking real-time availability per attorney, respecting buffer rules, and creating the appointment before the caller hangs up. Conflict avoidance, round-robin assignment, time-zone normalization, and per-attorney availability windows are honored from your existing Microsoft 365 / Outlook setup. Confirmation SMS, reminder cadences, and reschedule links fire automatically from Claire's outbound engine, with the appointment record carrying full call transcript and qualification notes so the attorney walks into the meeting ready. Setup runs over Microsoft 365 / Outlook's standard OAuth flow per attorney mailbox; most firms are live within 20 minutes of kickoff. Free/busy reads occur in real time during the call (typical latency under 400ms), and the appointment is written to Microsoft 365 / Outlook on call completion with full intake notes attached. The integration honors your existing working-hours, recurring blocks, and round-robin assignment rules, and is included on every ClaireAI plan at no extra cost.
Sync map
What does ClaireAI sync to Microsoft 365 / Outlook?
How it works
How does ClaireAI work with Microsoft 365 / Outlook?
01
Consult booked into Microsoft 365 / Outlook on the call
Claire pulls real-time availability from Microsoft 365 / Outlook, offers the caller two or three time slots, and writes the appointment into the attorney's Microsoft 365 / Outlook calendar before the call ends.
02
Round-robin assignment by practice area
Claire honors your existing Microsoft 365 / Outlook availability rules and round-robin logic — appointments go to the right attorney based on practice area, geography, and current load.
03
Confirmations and reminders, fully automated
SMS confirmation fires on booking. Reminder sequences run 24 hours and 1 hour before the appointment. Reschedule and cancel links are included — no human in the loop.
Setup
How long does Microsoft 365 / Outlook setup take?
Under an hour for most U.S. law firms. No IT involvement required.
- 01
Sign in to Microsoft 365 / Outlook with an admin account and approve the OAuth scope ClaireAI requests.
- 02
In the ClaireAI Control Room, open Settings → Integrations → Microsoft 365 / Outlook. Paste your Microsoft 365 / Outlook account name and click Connect.
- 03
Map your Microsoft 365 / Outlook attorney calendars to Claire's intake schema. Most firms accept the defaults; personal-injury, criminal, and family-law presets ship out of the box.
- 04
Run a test call. New appointments land in Microsoft 365 / Outlook within 5 seconds of hang-up. You're live.
FAQ
Microsoft 365 / Outlook integration questions, answered.
How does ClaireAI integrate with Microsoft 365 / Outlook?
Claire connects per attorney calendar via OAuth. Free/busy is read in real time during the call; appointments are written to the attorney's Microsoft 365 / Outlook calendar on confirmation.
Will Claire double-book or ignore my Microsoft 365 / Outlook availability rules?
No. Claire reads real-time free/busy and honors your existing Microsoft 365 / Outlook buffer rules, working-hours, and recurring blocks. The same logic your attorneys use when self-scheduling.
What if the caller is in a different time zone?
Claire auto-detects the caller's time zone from their area code (or asks if it's unclear), then converts to the attorney's Microsoft 365 / Outlook time zone before offering slots — no AM/PM mixups.
How long does Microsoft 365 / Outlook integration setup take?
Most firms are live with Microsoft 365 / Outlook inside an hour: OAuth or API-key connection (under 5 minutes), field mapping with our team (20–30 minutes), test calls (15 minutes), then go-live on real traffic. No IT involvement required on the firm side.
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See Claire push a real call into Microsoft 365 / Outlook.
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