Notifications & Workflow · Live now · Updated 2026-05-15
ClaireAI × Microsoft Teams
Microsoft Teams channels, fed by Claire events.
What is the ClaireAI × Microsoft Teams integration?
The ClaireAI × Microsoft Teams integration emits call lifecycle events into Microsoft Teams — call answered, qualified, transferred, retainer dispatched, retainer signed, no-show — so your firm's internal notifications, escalation paths, and workflow automations fire automatically. Slack channels get the relevant lead the moment it qualifies; on-call attorneys page on urgent criminal-defense calls; intake coordinators see new matters land in a dashboard, not a daily report. Microsoft Teams acts as the routing hub, which means your existing alerting rules, channels, and team escalation logic don't change. Connection runs over signed webhooks with HMAC verification; setup is a 5-minute webhook-URL paste plus your existing Microsoft Teams workflow rules — no custom code required. Most firms use the integration to replace email-based intake handoff inside the first week, then expand into on-call paging and dashboard reporting as the team builds workflows around Claire's event stream. The integration is included on every ClaireAI plan with no per-event surcharge.
Sync map
What does ClaireAI sync to Microsoft Teams?
How it works
How does ClaireAI work with Microsoft Teams?
01
Call lifecycle events flow into Microsoft Teams
Claire fires structured events into Microsoft Teams on every call milestone — answered, qualified, transferred, retainer dispatched, signed, no-show. Your existing alert rules and channel routing trigger automatically.
02
On-call escalation, no manual paging
Urgent criminal-defense or after-hours intake calls fire the priority event into Microsoft Teams, which pages the on-call attorney through whatever channel your firm already uses (PagerDuty, Slack, SMS).
03
Replace email-based handoff
Intake coordinators see new leads land in a real-time dashboard or channel — not a once-a-day email export. Microsoft Teams carries the payload (transcript, grade, practice area) directly to where the team works.
Setup
How long does Microsoft Teams setup take?
Under an hour for most U.S. law firms. No IT involvement required.
- 01
Sign in to Microsoft Teams with an admin account and approve the OAuth scope ClaireAI requests.
- 02
In the ClaireAI Control Room, open Settings → Integrations → Microsoft Teams. Paste your Microsoft Teams account name and click Connect.
- 03
Map your Microsoft Teams custom fields to Claire's intake schema. Most firms accept the defaults; personal-injury, criminal, and family-law presets ship out of the box.
- 04
Run a test call. New workflow events land in Microsoft Teams within 5 seconds of hang-up. You're live.
FAQ
Microsoft Teams integration questions, answered.
How does ClaireAI integrate with Microsoft Teams?
Claire emits structured webhook events to Microsoft Teams on every call milestone. Microsoft Teams routes the event through your existing rules — Slack channels, email lists, PagerDuty escalations, dashboards — all unchanged from how they work today.
Can we customize which events fire?
Yes. Every event type is opt-in per firm, and payload fields can be filtered or remapped during setup. Most firms turn on five core events: qualified, transferred, retainer dispatched, retainer signed, declined.
Will this generate too many Microsoft Teams notifications?
No — that's why event types are scoped per firm. Most teams subscribe one Slack channel to the "qualified" event and use Microsoft Teams workflow rules to filter further (practice area, grade, time of day) before paging anyone.
How long does Microsoft Teams integration setup take?
Most firms are live with Microsoft Teams inside an hour: OAuth or API-key connection (under 5 minutes), field mapping with our team (20–30 minutes), test calls (15 minutes), then go-live on real traffic. No IT involvement required on the firm side.
See Claire push a real call into Microsoft Teams.
Book a 20-minute walkthrough. We'll run a live test call against your Microsoft Teams sandbox.
Book a demo