Notifications & Workflow · Live now · Updated 2026-05-15
ClaireAI × Slack
New leads in Slack, the moment they qualify.
What is the ClaireAI × Slack integration?
The ClaireAI × Slack integration emits call lifecycle events into Slack — call answered, qualified, transferred, retainer dispatched, retainer signed, no-show — so your firm's internal notifications, escalation paths, and workflow automations fire automatically. Slack channels get the relevant lead the moment it qualifies; on-call attorneys page on urgent criminal-defense calls; intake coordinators see new matters land in a dashboard, not a daily report. Slack acts as the routing hub, which means your existing alerting rules, channels, and team escalation logic don't change. Connection runs over signed webhooks with HMAC verification; setup is a 5-minute webhook-URL paste plus your existing Slack workflow rules — no custom code required. Most firms use the integration to replace email-based intake handoff inside the first week, then expand into on-call paging and dashboard reporting as the team builds workflows around Claire's event stream. The integration is included on every ClaireAI plan with no per-event surcharge.
Sync map
What does ClaireAI sync to Slack?
How it works
How does ClaireAI work with Slack?
01
Call lifecycle events flow into Slack
Claire fires structured events into Slack on every call milestone — answered, qualified, transferred, retainer dispatched, signed, no-show. Your existing alert rules and channel routing trigger automatically.
02
On-call escalation, no manual paging
Urgent criminal-defense or after-hours intake calls fire the priority event into Slack, which pages the on-call attorney through whatever channel your firm already uses (PagerDuty, Slack, SMS).
03
Replace email-based handoff
Intake coordinators see new leads land in a real-time dashboard or channel — not a once-a-day email export. Slack carries the payload (transcript, grade, practice area) directly to where the team works.
Setup
How long does Slack setup take?
Under an hour for most U.S. law firms. No IT involvement required.
- 01
Sign in to Slack with an admin account and approve the OAuth scope ClaireAI requests.
- 02
In the ClaireAI Control Room, open Settings → Integrations → Slack. Paste your Slack account name and click Connect.
- 03
Map your Slack custom fields to Claire's intake schema. Most firms accept the defaults; personal-injury, criminal, and family-law presets ship out of the box.
- 04
Run a test call. New workflow events land in Slack within 5 seconds of hang-up. You're live.
FAQ
Slack integration questions, answered.
How does ClaireAI integrate with Slack?
Claire emits structured webhook events to Slack on every call milestone. Slack routes the event through your existing rules — Slack channels, email lists, PagerDuty escalations, dashboards — all unchanged from how they work today.
Can we customize which events fire?
Yes. Every event type is opt-in per firm, and payload fields can be filtered or remapped during setup. Most firms turn on five core events: qualified, transferred, retainer dispatched, retainer signed, declined.
Will this generate too many Slack notifications?
No — that's why event types are scoped per firm. Most teams subscribe one Slack channel to the "qualified" event and use Slack workflow rules to filter further (practice area, grade, time of day) before paging anyone.
How long does Slack integration setup take?
Most firms are live with Slack inside an hour: OAuth or API-key connection (under 5 minutes), field mapping with our team (20–30 minutes), test calls (15 minutes), then go-live on real traffic. No IT involvement required on the firm side.
See Claire push a real call into Slack.
Book a 20-minute walkthrough. We'll run a live test call against your Slack sandbox.
Book a demo