ClaireAI × 8x8

8x8 cloud PBX, with Claire answering first.

StatusLive now

AccessOpen API

Practice areasPersonal Injury, Criminal Defense, Family Law

CategoryPhone Systems & VoIP

What is the ClaireAI × 8x8 integration?

The ClaireAI × 8x8 integration routes inbound calls from your 8x8 phone system to the ClaireAI AI legal receptionist, so every ring is answered in 0.8 seconds — including after-hours, weekend, and overflow calls your front desk currently misses. Claire qualifies the caller, books consults into your calendar, sends retainers where pre-approved, and writes the lead into your practice management system or intake CRM before the call ends. Live transfers route back into 8x8 for any caller who asks for a human, with the call transcript already loaded so the attorney picks up mid-conversation. Setup is a SIP forwarding rule on your existing 8x8 number to Claire's LiveKit endpoint — typically 15 minutes with our team, no IT ticket required. Most firms cut over a single number first (overflow or after-hours only), verify the flow on real traffic for a week, then expand to full-time answering across all firm lines. The integration is included on every ClaireAI plan with no per-call surcharge.

Sync map

What does ClaireAI sync to 8x8?

Inbound ringAnswered in 0.8 seconds

After-hours / overflowRouted automatically

Human transferWarm handoff with transcript

Call recordingStored in Claire portal

Caller-ID forwardingPreserved through Claire

Voicemail fallbackEliminated

How it works

How does ClaireAI work with 8x8?

8x8 numbers forwarded to Claire

A SIP forwarding rule on your 8x8 numbers routes inbound calls to Claire's LiveKit endpoint. After-hours, overflow, or every call — your choice. Caller-ID is preserved.

Warm transfer back to attorney

If a caller asks for a human or qualifies as urgent, Claire warm-transfers back into 8x8 (or to a mobile number) and reads the transcript into the receiving attorney's ear before connecting the caller.

Zero missed calls, full call audit

Every call — answered, transferred, qualified, or declined — is logged with transcript, recording, and disposition. Pulled into your CRM the moment the call ends.

Setup

How long does 8x8 setup take?

Under an hour for most U.S. law firms. No IT involvement required.

01
Sign in to 8x8 with an admin account and approve the OAuth scope ClaireAI requests.
02
In the ClaireAI Control Room, open Settings → Integrations → 8x8. Paste your 8x8 account name and click Connect.
03
Map your 8x8 custom fields to Claire's intake schema. Most firms accept the defaults; personal-injury, criminal, and family-law presets ship out of the box.
04
Run a test call. New calls land in 8x8 within 5 seconds of hang-up. You're live.

FAQ

8x8 integration questions, answered.

How does ClaireAI work with 8x8?

Claire receives calls forwarded from your 8x8 numbers via SIP. You control which numbers, which hours, and which scenarios route to Claire. The rest stays with your existing 8x8 setup.

Can Claire transfer calls back to a human attorney?

Yes. Warm transfers route back into 8x8 (or to any mobile / external number). The attorney hears the transcript before the caller is connected, so the handoff feels seamless.

Do we keep our existing 8x8 numbers?

Yes. No porting required. You add a forwarding rule on the 8x8 side; your numbers stay where they are.

How long does 8x8 integration setup take?

Most firms are live with 8x8 inside an hour: OAuth or API-key connection (under 5 minutes), field mapping with our team (20–30 minutes), test calls (15 minutes), then go-live on real traffic. No IT involvement required on the firm side.

See Claire push a real call into 8x8.

Book a 20-minute walkthrough. We'll run a live test call against your 8x8 sandbox.

Book a demo