ClaireAI × Nextiva

Nextiva cloud phone, in front of Claire.

StatusLive now

AccessOpen API

Practice areasPersonal Injury, Criminal Defense, Family Law

CategoryPhone Systems & VoIP

What is the ClaireAI × Nextiva integration?

The ClaireAI × Nextiva integration routes inbound calls from your Nextiva phone system to the ClaireAI AI legal receptionist, so every ring is answered in 0.8 seconds — including after-hours, weekend, and overflow calls your front desk currently misses. Claire qualifies the caller, books consults into your calendar, sends retainers where pre-approved, and writes the lead into your practice management system or intake CRM before the call ends. Live transfers route back into Nextiva for any caller who asks for a human, with the call transcript already loaded so the attorney picks up mid-conversation. Setup is a SIP forwarding rule on your existing Nextiva number to Claire's LiveKit endpoint — typically 15 minutes with our team, no IT ticket required. Most firms cut over a single number first (overflow or after-hours only), verify the flow on real traffic for a week, then expand to full-time answering across all firm lines. The integration is included on every ClaireAI plan with no per-call surcharge.

Sync map

What does ClaireAI sync to Nextiva?

Inbound ringAnswered in 0.8 seconds

After-hours / overflowRouted automatically

Human transferWarm handoff with transcript

Call recordingStored in Claire portal

Caller-ID forwardingPreserved through Claire

Voicemail fallbackEliminated

How it works

How does ClaireAI work with Nextiva?

Nextiva numbers forwarded to Claire

A SIP forwarding rule on your Nextiva numbers routes inbound calls to Claire's LiveKit endpoint. After-hours, overflow, or every call — your choice. Caller-ID is preserved.

Warm transfer back to attorney

If a caller asks for a human or qualifies as urgent, Claire warm-transfers back into Nextiva (or to a mobile number) and reads the transcript into the receiving attorney's ear before connecting the caller.

Zero missed calls, full call audit

Every call — answered, transferred, qualified, or declined — is logged with transcript, recording, and disposition. Pulled into your CRM the moment the call ends.

Setup

How long does Nextiva setup take?

Under an hour for most U.S. law firms. No IT involvement required.

01
Sign in to Nextiva with an admin account and approve the OAuth scope ClaireAI requests.
02
In the ClaireAI Control Room, open Settings → Integrations → Nextiva. Paste your Nextiva account name and click Connect.
03
Map your Nextiva custom fields to Claire's intake schema. Most firms accept the defaults; personal-injury, criminal, and family-law presets ship out of the box.
04
Run a test call. New calls land in Nextiva within 5 seconds of hang-up. You're live.

FAQ

Nextiva integration questions, answered.

How does ClaireAI work with Nextiva?

Claire receives calls forwarded from your Nextiva numbers via SIP. You control which numbers, which hours, and which scenarios route to Claire. The rest stays with your existing Nextiva setup.

Can Claire transfer calls back to a human attorney?

Yes. Warm transfers route back into Nextiva (or to any mobile / external number). The attorney hears the transcript before the caller is connected, so the handoff feels seamless.

Do we keep our existing Nextiva numbers?

Yes. No porting required. You add a forwarding rule on the Nextiva side; your numbers stay where they are.

How long does Nextiva integration setup take?

Most firms are live with Nextiva inside an hour: OAuth or API-key connection (under 5 minutes), field mapping with our team (20–30 minutes), test calls (15 minutes), then go-live on real traffic. No IT involvement required on the firm side.

See Claire push a real call into Nextiva.

Book a 20-minute walkthrough. We'll run a live test call against your Nextiva sandbox.

Book a demo